A week after a significant IT outage caused by a faulty update, CrowdStrike CEO George Kurtz announced that over 97% of affected systems have been restored. The issue, which impacted an estimated 8.5 million devices, left around 250,000 systems still offline. Kurtz praised the efforts of both customers and staff in resolving the problem and expressed a commitment to restoring all impacted systems.
CrowdStrike CEO says 97% of Windows sensors back online after major outage: Last week, CrowdStrike issued a routine update to its users around the world that contained a bug which caused Microsoft’s Windows operating system to crash. https://t.co/O2km9fKgf4 pic.twitter.com/vNvNP3pakS
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The recovery process has been challenging due to the need for manual intervention, such as restarting machines in safe mode and deleting faulty files. Despite these challenges, CrowdStrike and Microsoft have developed automated recovery tools to expedite the process. The company has also shared a Preliminary Incident Review to explain the cause of the issue and outlined measures to prevent future occurrences.
#Technology CrowdStrike CEO: 97% of Windows sensors hit by outage back up now: The bug reportedly led to systems all over running on Windows operating system to crash and display the blue screen of death error https://t.co/QhPBC3ym15 pic.twitter.com/r29EdvS0dA
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However, CrowdStrike faced criticism for its compensation efforts, which included offering a $10 UberEats voucher to affected clients and staff. This gesture was seen by some as insufficient, given the severity of the disruption. One user expressed frustration, highlighting the significant stress caused by the outage.
Financially, the incident has had a substantial impact, with insurance firm Parametrix estimating that the top 500 U.S. companies, excluding Microsoft, suffered $5.4 billion in losses due to the outage.
key Points:
- CrowdStrike IT outage affected 8.5 million devices; 250,000 still offline.
- CEO George Kurtz praised recovery efforts and committed to full restoration.
- Recovery complicated by need for manual intervention; automated tools developed.
- Criticism over $10 UberEats voucher as compensation.
- Financial losses estimated at $5.4 billion for top U.S. companies.
James Kravitz – Reprinted with permission of Whatfinger News
